Production Time

For production lead times on catalog quantities, please refer to the web page for the specific product.

Lead times are for catalog quantities & are subject to change.

Rush Orders

Contact factory for availability of Rush Orders.

Over-Runs or Under-Runs

All orders are subject to ship 5% over or under the quantity ordered except for paper presentation folders. Those items are subject to 10% over/unders. Invoices will reflect the actual quantity shipped.

Exact Quantity

Orders requiring exact amount will be billed $50.00 (G). Exact quantity is not available on custom items or paper presentation folders.

Shipping and Freight Claims

Fey Promo is committed to creating an effortless experience for our customers. As part of that effort we want to make sure you have no worries or concerns when you send us purchase orders, when we produce your orders or when we ship orders to your client.

If you choose to utilize Fey Promo as the shipper with freight charges added to your invoice, you will be fully protected concerning damaged goods or lost shipments. You will not pay for damaged goods or lost shipments caused by the freight carrier. We will take care of the entire claim processing process with the freight carrier from start to finish. We've got everything covered.

If you choose to utilize your shipping number and the product(s) get damaged, the responsibility shifts from Fey Promo to you. Your firm will be responsible for payment of the Fey Promo invoice related to the products minus the shipment insurance monies paid by the parcel shipping firm to Fey Promo as the shipment originator. Note: Parcel shipping firms base insurance coverage is $100. In these situations, you will be responsible to initiate any/all claims with the parcel shipping company and Fey Promo will apply at $50.00(X) processing fee to cover our costs for assisting with the claim.

We encourage everyone to trust the 50+ years of Fey Promo commitment to the industry and our customers and become part of the 'effortless experience'.

Drop Shipments

Drop Shipments are products shipping to Multiple addresses from one order.

A charge of $20.00 (G) will apply for each address beyond the first. Minimum quantity per address is ½ of minimum catalog quantity of the product. Drop Shipment form must be completed before the order can be processed. Lead time begins after the order is processed. Individual dropship shipping expenses will be invoiced per location at the standard daily published rates as applicable.

Split Shipments

Split Shipments are repeat orders shipped on multiple days.

All future shipments must ship within six months.

Shipping Methods

Unless you provide specific instructions, we will select a carrier. We can only assure date of shipment, but cannot be held responsible for arrival date.

International Shipping

International Shipping documentation fee is $60.00 (G) per order.

Special Shipping Instructions

Special mailing labels, packaging requirements and shipping services will add to the published lead times and additional charges may apply.


Prior to return, all merchandise requires a written authorization in order to be eligible for credit. First quality, blank merchandise returns are subject to a 15% restocking fee. Returns must be sent freight prepaid within 60 days of original shipment.


Weights shown are approximated for packaging only and may vary slightly.

Blank Products

Blank products are available for in-stock finished goods. Absolute minimum is first column quantity. Minimum blank product order charge is $75.00 net and priced NQP.